Terms of use

• Clive creates or changes alarms only when you ask in the app or through an assistant you allow. Choose carefully which assistants you allow and check the alarms they request.
• Do not break, overload or misuse Clive, or reach another person's alarms.
• You need an iPhone on iOS 26 or later. An assistant is optional; to connect one, it must support remote MCP connectors. Other companies provide those assistants under their own terms.
• What Clive stores about you is in the privacy policy.

Clive Pro is an optional auto-renewing subscription billed through Apple's in-app purchase system to your Apple Account. The price in your currency and the billing period appear before you subscribe. It renews for that period until you cancel. To cancel, open Settings on your iPhone, tap your name, tap Subscriptions, choose your Clive subscription, and cancel at least 24 hours before it renews.

A purchase or shared entitlement covers up to 10 iPhones; a refund, revocation or expiry ends Pro on the iPhones linked to that entitlement, and an 11th iPhone is refused, so contact support if you need to restore on another iPhone.

When the purchaser enables sharing, Apple Family Sharing can provide Clive Pro to up to five additional family members. Each person keeps their own alarms and assistant connections. A family member can lose shared Pro access if sharing stops or they leave the family; this does not delete their alarms or end another person's separate entitlement.

For an App Store payment refund, use Apple's process at reportaproblem.apple.com. For a problem with Clive, or to ask us for a remedy you are entitled to by law, contact support@bytortoise.com. Apple's payment process does not remove our obligations or any mandatory right you have to withdraw, cancel, receive a refund or obtain another remedy under the law that applies to you.

In Clive, open Settings > Hold to delete to delete app data. Deleting app data, or deleting the app, does not cancel a subscription. Cancel it separately through your Apple Account.

Apple's standard license agreement, the Apple Standard End User License Agreement, applies to the Clive app. These terms apply to the Clive service and the connector as well. If the two disagree about the app, Apple's agreement decides, subject to the mandatory legal rights that apply to you.

We work to keep Clive reliable, but things can go wrong. You may have mandatory rights concerning digital content and services, including that they match their description and meet the quality required by law. Depending on your law and the problem, those rights may include repair, replacement, a price reduction, cancellation or a refund. These terms do not exclude or restrict those rights.

Subject to those rights, Clive is provided “as is” and “as available”, without an additional voluntary warranty that it will always be uninterrupted, accurate or error-free, or that every alarm will be delivered or ring.

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of mandatory consumer rights, or any other liability that the law does not allow us to exclude or limit.

The following limits apply only to claims outside those exceptions and only where enforceable under the law that applies to you. For those claims, we exclude indirect, incidental, special or consequential losses and loss of profit, data or opportunity, and limit our total liability to the greater of the amount you paid for Clive in the 12 months before the claim or US $50. These limits do not reduce compensation or other remedies that mandatory consumer law gives you, including for foreseeable losses where that law makes us responsible.

You can stop using Clive at any time. Delete app data. We may suspend access that breaks these terms or harms the service, subject to your mandatory legal rights. If we change these terms, the new version is posted at this address with a new date. Posting a change does not replace any notice, agreement or cancellation right required by law.

For consumers in Australia, the Australian Consumer Law provides guarantees that cannot be excluded, including applicable repair, replacement, refund and compensation rights. New Zealand consumers retain applicable Consumer Guarantees Act and Fair Trading Act protections. The price, currency, billing period and renewal terms shown by Apple before purchase apply; local mandatory cancellation, refund and digital-service remedies remain available. We do not require you to waive them.

For Quebec, the French version of these terms is provided first in the app, before any express choice to contract in English. The French terms and French privacy policy are also available here. Declining the required app processing leaves Clive disconnected.

These terms are governed by the laws of the State of Missouri. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of residence. Nothing in these terms prevents you from bringing a claim in a court or using a dispute-resolution process available to you under mandatory law.